Terms of sale
1. Scope
These Terms of Sales (the "Terms") govern the sale of products through the website theojerusalem.com (the "Site"). By placing an order, the customer ("Customer") agrees to these Terms.
The products sold are intended for worldwide distribution, subject to local regulations.
2. Seller Information
[Name of the sole trader]
Registered under number [SIRET/SIREN number]
Head office located at [Full address]
EU VAT number: [VAT Number]
Email: [Contact email]
3. Products
The products offered for sale on theojerusalem.com are religious items crafted from marble and semi-precious stones. Each product is handmade, which may result in slight variations from the images displayed on the Site. The essential characteristics of the products are described on the product pages.
4. Prices
All prices are listed in [currency] and include all applicable taxes (including VAT for customers in the European Union). Shipping costs are not included and are calculated separately during the checkout process.
The Seller reserves the right to change prices at any time. However, the price applicable to an order will be the price indicated at the time the order is placed.
5. Ordering Process
- To place an order, the Customer must add products to their cart, complete the required details, and confirm payment.
- By confirming the order, the Customer accepts these Terms and agrees to pay the price stated.
- An order confirmation email will be sent to the Customer.
The Seller reserves the right to cancel or refuse any order in cases of stock shortages or fraudulent activity.
6. Payment
Payments can be made through the secure payment gateways provided on the Site:
-
[List payment methods: credit cards, PayPal, etc.]
Orders will be processed only after the payment has been received.
7. Shipping and Delivery
Orders are shipped worldwide from [Country] using [Carrier/Shipping services]. Shipping times may vary depending on the Customer's location. Approximate delivery times:
- [Example: France: 3-5 business days]
- [Example: Worldwide: 5-15 business days]
Shipping costs are calculated at checkout based on the destination. Customers are responsible for any customs duties or import taxes that may apply in their country.
8. Returns and Refunds
The Customer has a right to withdraw from the contract and return products within [14 days] from receipt of the order.
To exercise this right, the Customer must contact [Contact email] with their order number. The products must be returned in their original packaging and condition.
Return shipping costs are the responsibility of the Customer unless the product is defective or incorrect. Refunds will be processed within [14 days] of receiving the returned items.
9. Warranties
The Seller guarantees that the products comply with the description on the Site and are free from material defects at the time of delivery.
In case of defect, the Customer should contact [Contact email] within [2 years from the date of purchase], providing proof of the defect.
10. Liability
The Seller’s liability is limited to the total value of the order. The Seller cannot be held responsible for indirect damages, such as loss of revenue or opportunity, resulting from the use or inability to use the products.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of [Country].
In the event of a dispute, the parties will attempt to resolve the issue amicably. If no agreement can be reached, the dispute will be referred to the competent courts of [Jurisdiction/Country].
12. Contact Information
For any questions regarding these Terms or an order, the Customer can contact the Seller at:
[Contact email]
[Phone number, if applicable]